Refund and Returns Policy
Last Updated: November 2025
At Phoenix Research, we strive to ensure that every order arrives safely and meets the expectations of our research customers. Due to the nature of our products, all sales are considered final.
1. No Returns Accepted
Phoenix Research does not accept returns under any circumstances.
Research materials cannot be restocked, reused, or reconditioned once they have left our facility, and we are unable to accept any product back into our inventory.
2. Damaged or Missing Shipments
If your order arrives damaged, incomplete, or does not arrive at all:
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Contact Customer Support immediately at info@phoenixresearch.co
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Provide your:
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Full name
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Order number
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Description of the issue
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Photos of the damaged package or product (if applicable)
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Our team will investigate and assist in sending a replacement when appropriate.
3. Defective Products
If you receive a product that appears defective after opening:
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Email info@phoenixresearch.co
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Include:
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Your name
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Order number
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Contact information
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A clear photo showing the defect or issue
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Our team reviews all claims and will respond within 48 hours with the next steps.
Replacement approvals are handled on a case-by-case basis.
4. Non-Refundable Purchases
Because our materials are intended for research use only and cannot be resold or repurposed, we are unable to offer:
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Refunds
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Returns
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Exchanges
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Credits to other orders
All purchases are considered final once the order has been submitted.
5. Order Accuracy and Customer Responsibility
Please ensure all order details are accurate prior to checkout, including:
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Shipping address
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Selected product variations
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Billing information
Phoenix Research is not responsible for delays or losses resulting from incorrect addresses or order information provided by the customer.
6. Contact Us
If you have questions or need assistance with an order issue, contact:
Phoenix Research
Email: info@phoenixresearch.co
Arkansas, USA